1. Cancellation Policy

Customers may request cancellation within 24 hours of placing an order, provided the order has not entered production or preparation and has not been dispatched.

Many DIGNUM products are handcrafted or prepared especially for our customers. Once an order enters production or preparation, it cannot ordinarily be cancelled. This is because fabric, materials, and artisan work may already have been committed to that order.

To request cancellation, please email info@dignum.co.in and send a WhatsApp message to 9870338228, mentioning your Order ID.

For eligible cancellations, refunds will be initiated after approval. The amount may take up to 7 days to reflect in your account, depending on the payment gateway and bank processing time.

This policy does not limit any cancellation, refund, or other rights available to customers under applicable law.

2. Cash on Delivery (COD) – Important Information

All Cash on Delivery orders require an advance deposit of ₹250, payable online through Razorpay at the time of placing the order. This amount will be adjusted against the order payment.

If DIGNUM cancels an order, the ₹250 deposit will be refunded in full within 7 business days to the original payment method.

If a customer refuses delivery or cancels after dispatch for reasons not attributable to DIGNUM, the deposit may be retained towards reasonable shipping and return-shipping costs actually incurred, subject to applicable law and the disclosed terms of the order.

Customers who repeatedly refuse COD deliveries without a valid reason may have the COD option restricted or disabled for future orders. Prepaid payment options will remain available.

Please place a COD order only after carefully reviewing the product details and ensuring that you will be available to receive the parcel and pay the balance due at delivery.

3. Return & Exchange Policy

If an item arrives damaged, defective, incorrect, or different from the item ordered, please contact us so that we can arrange an appropriate resolution. Returns or exchanges are also considered if DIGNUM sends an incorrect size.

Products must be unused and returned in their original condition, with all original tags, packaging, and accessories intact. Please report the issue within 24 hours of delivery by emailing info@dignum.co.in and sending a WhatsApp message to 9870338228. Include your Order ID and clear photographs of the product and the issue.

Once a return or exchange request is approved, pickup will ordinarily be arranged within 5–7 days, subject to service availability at your location.

All returned products are subject to a quality inspection. Once the return is approved following inspection, the applicable refund will be initiated. The time taken for the refund to reach your account will depend on the payment gateway and bank.

If reverse pickup is unavailable at your location, you may be asked to self-ship the product after receiving our instructions. DIGNUM will reimburse eligible reverse-shipping costs up to ₹150, subject to the return approval and the instructions provided by our team.

Requests received after the 24-hour reporting period may not be accepted under the standard return process, except where a longer period or other remedy is required under applicable law.

4. Important Note

DIGNUM celebrates Indian craftsmanship and works with skilled artisans to bring you thoughtfully curated creations. Some products require additional preparation and dedicated artisan effort. We therefore request customers to review product descriptions, fabric details, size information, and order terms carefully before confirming a purchase.

Thank you for supporting DIGNUM and the artisans behind every creation.

Team DIGNUM